TRUSTED INSTALLER
Ask the Experts
Installing a Solar PV system often raises many questions. You're not along - many people have similar questions when they begin their solar journey. Explore our most frequently asked questions and discover useful facts about solar PV.
General
Answers to common questions about what we do, and how we support renewable energy projects.
Design
Information on how we assess your site, design systems, and ensure technical and regulatory compliance.
Installation
What to expect during installation, including timelines, site access, safety, and quality control.
Finance
An overview of funding options, grants, tax reliefs, and ways to make renewable projects affordable.
Operation
How your system performs day to day, including monitoring, optimisation, and grid interaction.
Aftercare
Details on warranties, maintenance, ongoing support, and keeping your system running efficiently.
We thrive for
1. Getting Started & General
Am I suitable for solar panels or battery storage?
Most homes and businesses are suitable for solar and/or battery storage. Roof orientation, size, shading, and your electricity usage all play a role. Even properties without ideal roof conditions can benefit from battery-only or AC-coupled systems.
Is my roof suitable if it’s not south-facing?
Yes. East- and west-facing roofs work very well, and modern system design can optimise generation across the day. South-facing roofs are ideal, but not essential.
Can I install solar on a flat roof or commercial building?
Absolutely. Flat roofs are very common for commercial installations and can use ballasted mounting systems without roof penetration, subject to structural checks.
Do you offer free site surveys?
Yes. We offer free, no-obligation site surveys for domestic and commercial customers.
2. System Design & Technology
How is my solar or battery system designed?
Each system is designed specifically for your building, energy usage, future needs, and grid connection. We consider roof layout, inverter selection, battery sizing, and compliance requirements.
What size solar PV system do I need?
System size depends on roof space, annual electricity consumption, and budget. Typical domestic systems range from 3–10 kWp, while commercial systems vary widely.
How much battery storage should I install?
Battery size depends on daily electricity usage, EV charging, off-peak tariffs, and whether backup power is required. Common sizes range from 5 kWh to 32 kWh or more.
Can I add batteries to an existing solar system?
Yes. Many existing systems can be upgraded with AC-coupled batteries without replacing the inverter.
What is the difference between AC-coupled and hybrid battery systems?
Hybrid systems store solar energy directly via a hybrid inverter. AC-coupled systems add a battery alongside an existing inverter, offering more flexibility for retrofits.
3. Installation & Compliance
How long does a typical installation take?
Most domestic installations take 1–2 days. Commercial systems may take longer depending on size and complexity.
Will I need planning permission or building control approval?
Most solar installations fall under permitted development. However, listed buildings, conservation areas, or complex systems may require approval. We will advise and support where needed.
Do you handle DNO applications (G98 / G99 / G100)?
Yes. We manage all DNO applications, including G98 (small systems), G99 (larger systems), and G100 export limitation where required.
Will my system be MCS certified?
Yes. Systems are installed and commissioned in line with MCS standards, allowing access to SEG payments, grants, and compliance documentation.
What disruption should I expect during installation?
Disruption is minimal. Power may be briefly interrupted during commissioning, and we always aim to leave your property clean and tidy.
4. Costs, Savings & Finance
How much does a solar or battery system cost?
Costs vary depending on system size, equipment choice, and site conditions. We provide transparent, itemised quotations with no hidden fees.
How much can I save on my electricity bills?
Savings depend on usage patterns and tariffs. Many customers reduce grid electricity costs by 40–70%, especially when combined with batteries.
How long is the payback period?
Typical payback periods range from 6–10 years, often shorter when batteries, EV charging, or off-peak tariffs are used.
Do you offer finance or funding options?
Yes. We can introduce suitable finance options, green loans, or funding solutions depending on the project.
What is the difference between AC-coupled and hybrid battery systems?
Hybrid systems store solar energy directly via a hybrid inverter. AC-coupled systems add a battery alongside an existing inverter, offering more flexibility for retrofits.
5. Operation, Performance & Maintenance
How much electricity will my system generate?
Generation depends on system size, location, and roof orientation. We provide realistic performance estimates as part of your proposal.
What happens if I produce more electricity than I use?
Excess energy can charge your battery or be exported to the grid, potentially earning SEG payments.
Can I charge my battery using off-peak electricity?
Yes. Batteries can be charged overnight using low-cost tariffs and used during peak hours.
How do I monitor system performance?
Most systems include online monitoring apps, allowing you to track generation, consumption, and savings in real time.
Do solar panels work in winter or on cloudy days?
Yes. Panels still generate electricity in winter and cloudy conditions, though output is lower than in summer.
6. Warranty, Support & Aftercare
What warranties come with the system?
Solar panels typically carry 25-year performance warranties, inverters 5–10 years, and batteries 10 years or more.
Is workmanship covered?
Yes. All installations include a workmanship warranty in line with industry standards.
What happens if something goes wrong?
We provide ongoing support and will investigate any faults promptly, liaising with manufacturers where required.
Are deposits and warranties insurance-backed?
Yes. Deposit protection and workmanship warranties are backed by approved insurance providers.
How do I contact you for support or servicing?
You can contact us by phone, email, or via our website. We’re always happy to help.
